Your result didn’t upload? (Recover files in iOS)
If you want to recover the video files from your iOS device please follow these steps: This process only applies if you had an error during…
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Your result didn’t upload? (Recover files in Android)
This process only applies if you had an error during the upload process. https://play.google.com/store/apps/details?id=com.cxinventor.file.explorer&pcampaignid=web_share As soon as we receive the files, we will let you know…
Why am I not receiving any test invites?
Thanks so much for your interest in joining our tests! Once you sign up and register in our database, your account will be included in…
Who can see my profile? Is my name public?
I’m concerned about privacy. Can anyone see my profile or will my name be made public? When you sign up to be a user tester…
Whitelisting Domains and IP Addresses with Userlytics
If users encounter issues with firewalls or VPNs while using our service, it may be necessary to whitelist specific domains and IP addresses to ensure…
Where do I download the Userlytics recorder?
Download Userlytics recorder. You do not need to download the recorder prior to your first test. Once you receive an invitation you will be able…
When will I get paid?
Once our client has reviewed and positively rated your test feedback, your test will be marked as “approved”. We pay automatically to your PayPal account on Fridays…
What Prototypes are Compatible with Userlytics, and How Do I Test Them?
Prototypes Compatible with Userlytics: Userlytics enables brands to continuously gather user feedback by testing various prototypes. The platform is compatible with any prototype tool that…
What languages do you support?
You can write your test instructions and questions in any language or alphabet. In addition, for formative studies, you can set the language of the…
What kind of user experience questions will I be asked?
What kind of user experience questions will I be asked? You may be asked your opinion on things such as: