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Getting Started

Everything you need to begin UX testing

Ready to start making the world more user-friendly by offering your opinion on websites and apps? How about getting paid to do so? If so, you’re in the right place! The articles in this section will provide you with everything you need to get your Userlytics tester account up and running.

Everything you need to begin UX testing

What languages do you support?

What languages do you support? You can write your test instructions and questions in any language or alphabet. In addition, for formative studies, you can set the language of the recorder UI and participant landing pages into any of the following languages: EnglishSpanish (Spain)Spanish (Latam)FrenchGermanItalianDanishDutchNorwegianChinese (Traditional)Chinese (Simplified)JapaneseKoreanEstonianPortuguese (Brazil)SwedishPolishTurkishFinnishRussian We can add additional languages upon request… Read More »What languages do you support?

How to re-install the Userlytics Web extension

Our extension only works with Google Chrome and Microsoft Edge.  1. In order to re install the extension please follow the below link depending on your browser. 2. Click on “Remove from Chrome” or “Remove” in Microsoft Edge. 3. Finally click on “Add to Chrome” or “Get“.

How to clear cookies and cache in my browser

In Chrome In Edge 1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu. 2. Click Privacy, search, and services on the left-side menu. 3. Under the section Clear browsing data, Click Choose what to clear. 4. Select Cookies and other site data and Cached images and files. 5. Click Clear Now. 6. Close Microsoft Edge completely for your changes to… Read More »How to clear cookies and cache in my browser

How to unsubscribe from email notifications or delete your account.

You can unsubscribe from our notifications by going to your account, clicking on “Settings” and disabling the “Email” option under “Notification Sources“. You can delete your account by going to “Settings” and clicking the “Delete Account” button. Please note that it may take up to 48/72 hours to fully remove your data from our system.   Feel free to turn… Read More »How to unsubscribe from email notifications or delete your account.

When will I get paid?

When will I get paid? Once our client has reviewed and positively rated your test feedback, your test will be marked as “approved“. Payments for approved tests are made once every 15 days.

Can I have more than one Userlytics tester account?

No, each tester can only have one Userlytics account. In the event that we detect the same tester has more than one account, we will take actions to remove the duplicate accounts and any payment they have generated, and may even permanently ban the tester from Userlytics.

How do I change my email address?

For security reasons we don’t allow testers to change their email address themselves. If you want to change your email address, please send an email to support@userlytics.com and tell us which email address you would like to use instead. We will change it for you.

What do I have to write in the PayPal section?

What do I have to write in the PayPal section? You need to define the email address that is linked to your PayPal account (which is the email address that you use to log into that account).

Should I use an External Microphone?

Should I use an External Microphone? No. Often times the use of external microphones will interfere with the sound recording, so please avoid them if possible and simply speak without the use of an external microphone, taking advantage of the internal microphone of your computer.

I am not allowed to download the Userlytics Recorder

Download the Userlytics Recorder You may be operating within a corporate and/or firewall protected environment that does not allow you to download applications from the Internet. Some of our tests, such as our “Live Conversations” moderated usability tests, do not require downloading any application, plugin or extension. Download the Userlytics Recorder

What is a user tester rating?

What is a user tester rating? Our usability tester rating system allows our clients to rate the quality of the user experience feedback provided by our user testers. This encourages our UX testers to offer the most helpful usability testing feedback possible, i.e. a good combination of webcam, spoken and written user testing feedback.An important… Read More »What is a user tester rating?

Where do I download the Userlytics recorder?

Download Userlytics recorder. You do not need to download the recorder prior to your first test. Once you receive an invitation you will be able to download it from your dashboard when starting the test. For some tests, you will not need to download anything, and can simply access the test directly from your browser.

Can I use my laptop webcam?

Yes, no problem using either a desktop or webcam laptop. However, best to have only one webcam connected (and configured), so that the Userlytics Recorder can easily locate the webcam it needs to use.

I don’t want to have the Userlytics Recorder on my computer when I’m not performing a usability test

What happens if I don’t want to have the Userlytics Recorder on my computer when I’m not performing a usability test? You can remove it however please keep in mind that it will take you longer to do each test if you need to download the Userlytics Recorder application every time you are invited to… Read More »I don’t want to have the Userlytics Recorder on my computer when I’m not performing a usability test

Do I have to use real data for usability tests?

real data for usability tests No. In Userlytics we are always looking to protect our participants’ privacy. If you ever take a part in a test that requires financial personal information (like a credit card number, social security number, passwords, home address), then please stop taking the test and contact us at support@userlytics.com.

What kind of sites will I be usability testing?

What kind of sites will I be usability testing? You’ll be user testing websites, prototypes, advertisements, videos and other types of material from small start-up companies to those of large well-known corporations. You can contact us before beginning a user experience test if you have doubts about its content.

What if my user test assignment contains objectionable content?

Test assignment with objectionable content? We’ve installed several layers of protection to make sure that our user experience testers are not subjected to illegal or objectionable sites, but if you are directed to a site you find offensive please contact us immediately. ..

What computer hardware and software do I need to be a user tester for Userlytics?

What computer hardware and software do I need to be a user tester for Userlytics? You will need: Mac with OSX 10.11 or higher OR a PC with Windows 7 or higher, a high-speed internet access, a standard internet browser program (such as Internet Explorer, Firefox, Safari, Chrome), headphones and a working built in mic..… Read More »What computer hardware and software do I need to be a user tester for Userlytics?

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