Why should you choose Userlytics for your user experience testing and research?
Why userlytics
Not because we have one of the largest proprietary panels of respondents, at over 2 million, and the largest international panel of study participants…
We have one of the largest proprietary panels of respondents, at over 2 million, and the largest international panel. We can recruit the most ideal user from anywhere in the world – all of whom are vetted and rated to optimize your time, and your results!
We have one of the largest proprietary panels of respondents, at over 2 million, and the largest international panel., enabling us to support a wide range of user experience studies, including comprehensive user testing websites, ensuring actionable insights to drive UX improvement,We can recruit the most ideal user from anywhere in the world – all of whom are vetted and rated to optimize your time, and your results!
And not because we have an array of cool features, such as:
- Artificial intelligence based synthesis and analysis of qualitative sessions
- Sentiment analysis
- Invisible observers for moderated studies
- Seamless “no download, no extension, no multiple tabs” UX testing integration for prototyping platforms such as Figma, AdobeXD and others
- Easy “1st click/heatmap feature
And top tier translation & consulting services, such as:
- “Touch of a button” auto translation of participant landing pages and UIs into multiple languages
- Multilingual automated transcriptions of qualitative user testing sessions
- 360º ULX Score benchmarking tool for multiple attributes of user experience such as appeal, adequacy, distinction, usability, trust, performance, affinity and appearance
- Detailed analysis and recommendations by our team of senior UX consultants
Not just because of our state of the art security processes,
Also encryption and certifications, such as ISO 27001, GDPR, European data hosted and processed in Europe, CCPA…
And finally, not because our pricing model features
Unlimited accounts and seats of all types (creator, viewer, admin), unlimited participants per study, unlimited screen questions, unlimited storage, unlimited concurrently run studies within each account, all at no extra cost…
In that case, what is the powerful and compelling reason you should consider us as your one stop holistic user experience testing and research platform, covering all of your usertesting needs?
Customer Service. That´s right. All of us at Userlytics find magic and meaning in delighting our customers. And it shows:
Linn Stella
“I am writing to you as a satisfied customer of Userlytics. The platform saved the day for us on a big project and we look forward to continuing to use Userlytics in our work.”
Denise Alfarr
“While we like the platform, what we are most impressed with is your people and service…. When we were shopping for a platform to use, we were looking at several but … was extremely responsive and impressed us to the point that we decided to go with Userlytics. Are we ever happy that we did!! We had a tight deadline and it was our first time ever using a platform like Userlytics for research. … was incredible. She was patient, she was proactive, she was responsive. You truly have an incredible employee who puts customer service first. We would never have met our deadline without …. She is the reason that we are using & will continue to use Userlytics.”
Theo Tracy
“I don’t want to miss the opportunity to echo … praise for … support. I have been a research professional for more than 30 years, and don’t think I’ve EVER received the professional, friendly, courteous support that … gave us. She helped us late at night and on weekends, and never made us feel that we were inconveniencing her at all. I look forward to working with her many times in the future.”
Briath Noor
“We have received such incredible support and service from your team that we are reaching out again to express our sincere appreciation to M, L, M and everyone who supported them behind the scenes.
We fielded a complex set of studies with four brands in four countries with four studies per brand / country. It was a beast!!! As fieldwork really got rolling, L joined the team and individually managed each individual study. The level of support he provided included efforts like sending individual requests to respondents who qualified but dropped out. He also gave very creative, specific recommendations about how to increase productivity on a study-by-study basis. These ideas included changing specific criteria that were disqualifying people, rewording screening questions that they may not understand, increasing incentives, bringing on supplementary vendors, etc.
M, L, and M are some of the finest client service providers that I’ve encountered in almost 40 years as a market research professional. I would recommend your company to anyone because of their support and help. They are wonderful and we want you to know what we see from our perspective.”
Amy Rukamp
Product Marketing Manager, Leading Response
“I had a very positive experience with Userlytics. I did not have to write pages and pages of requirements for the testers, it was a quick review of questions that they put together, they were right on the mark. In addition, Userlytics recruited the target audience for me, it wasn’t just random people. They took the time to research our industry and pull the appropriate testers. I cannot say enough good things about Userlytics, I was able to view each video of the user going through tasks on our website, seeing where our trouble spots were and am now taking action. I would recommend Userlytics to anyone looking for candid feedback from their sector that is reasonably priced.”
Jonathan Prescott
Director of Digital Optimization at Assurant
“We started using Userlytics on a Custom Project basis and then upgraded to a Pay As You Go Enterprise plan. Love the quick turnaround, excellent analysis and professional services, and the flexible pricing model that enables us to customize to our specific usability and user experience optimization needs. The feature set is deep and broad, and keeps on growing, and they are very responsive to our suggestions.”
Sara Zarakani
Head of Design at HealthyHealth
“The test I ran with Userlytics was very smooth and overall I am very satisfied with the tool. The Userlytics team provided very prompt support and the platform provided strong results and analytics. I really enjoyed using the Userlytics recruiting and testing platform, and compared with the UserTesting platform that we recently tested, I can say that Userlytics has a much better performance and UX. Additionally, the URL generator that Userlytics proposed was really vital and saved the test!”
Ellen Setterfield
User Researcher at Push Doctor
“We are so impressed with the Userlytics platform and especially the users. Userlytics testers are great! They are much more natural and show us an accurate representation of how our users actually use the app (in their homes with their fluffy dressing gowns on), it’s great! It’s also been a great help for me to get buy in from the senior team to invest more in research. Thank you so much Userlytics!”
Jennifer Streiner
Director of Digital Marketing at Life Extension
“Best customer service from a vendor I have had in many years.”
Vincent Mazza
Inflexion
“I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner!”
Tradewind Group: Lisa Debiase & Mary Day
“We’re reaching out to express our sincere appreciation for your team’s incredible support. We undertook a complex set of studies across four brands in different countries, a challenging task. Your team managed each study with exceptional creativity and diligence, improving productivity and adapting to challenges like time zone differences. The teamwork, camaraderie, and creativity displayed were outstanding, leading to timely delivery of excellent reports to our end client. , , and are among the finest client service providers I’ve seen in my 40-year career. Their support and help are commendable, and I highly recommend your company.”
Linn Stella
“I am writing to you as a satisfied customer of Userlytics. The platform saved the day for us on a big project and we look forward to continuing to use Userlytics in our work.”
Denise Alfarr
“While we like the platform, what we are most impressed with is your people and service…. When we were shopping for a platform to use, we were looking at several but … was extremely responsive and impressed us to the point that we decided to go with Userlytics. Are we ever happy that we did!! We had a tight deadline and it was our first time ever using a platform like Userlytics for research. … was incredible. She was patient, she was proactive, she was responsive. You truly have an incredible employee who puts customer service first. We would never have met our deadline without …. She is the reason that we are using & will continue to use Userlytics.”
Theo Tracy
“I don’t want to miss the opportunity to echo … praise for … support. I have been a research professional for more than 30 years, and don’t think I’ve EVER received the professional, friendly, courteous support that … gave us. She helped us late at night and on weekends, and never made us feel that we were inconveniencing her at all. I look forward to working with her many times in the future.”
Briath Noor
“We have received such incredible support and service from your team that we are reaching out again to express our sincere appreciation to M, L, M and everyone who supported them behind the scenes. We fielded a complex set of studies with four brands in four countries with four studies per brand / country. It was a beast!!! As fieldwork really got rolling, L joined the team and individually managed each individual study. The level of support he provided included efforts like sending individual requests to respondents who qualified but dropped out. He also gave very creative, specific recommendations about how to increase productivity on a study-by-study basis. These ideas included changing specific criteria that were disqualifying people, rewording screening questions that they may not understand, increasing incentives, bringing on supplementary vendors, etc. M, L, and M are some of the finest client service providers that I’ve encountered in almost 40 years as a market research professional. I would recommend your company to anyone because of their support and help. They are wonderful and we want you to know what we see from our perspective.”
Amy Rukamp
Product Marketing Manager, Leading Response
“I had a very positive experience with Userlytics. I did not have to write pages and pages of requirements for the testers, it was a quick review of questions that they put together, they were right on the mark. In addition, Userlytics recruited the target audience for me, it wasn’t just random people. They took the time to research our industry and pull the appropriate testers. I cannot say enough good things about Userlytics, I was able to view each video of the user going through tasks on our website, seeing where our trouble spots were and am now taking action. I would recommend Userlytics to anyone looking for candid feedback from their sector that is reasonably priced.”
Jonathan Prescott
Director of Digital Optimization at Assurant
“We started using Userlytics on a Custom Project basis and then upgraded to a Pay As You Go Enterprise plan. Love the quick turnaround, excellent analysis and professional services, and the flexible pricing model that enables us to customize to our specific usability and user experience optimization needs. The feature set is deep and broad, and keeps on growing, and they are very responsive to our suggestions.”
Sara Zarakani
Head of Design at HealthyHealth
“The test I ran with Userlytics was very smooth and overall I am very satisfied with the tool. The Userlytics team provided very prompt support and the platform provided strong results and analytics. I really enjoyed using the Userlytics recruiting and testing platform, and compared with the UserTesting platform that we recently tested, I can say that Userlytics has a much better performance and UX. Additionally, the URL generator that Userlytics proposed was really vital and saved the test!”
Ellen Setterfield
User Researcher at Push Doctor
“We are so impressed with the Userlytics platform and especially the users. Userlytics testers are great! They are much more natural and show us an accurate representation of how our users actually use the app (in their homes with their fluffy dressing gowns on), it’s great! It’s also been a great help for me to get buy in from the senior team to invest more in research. Thank you so much Userlytics!”
Jennifer Streiner
Director of Digital Marketing at Life Extension
“Best customer service from a vendor I have had in many years.”
Vincent Mazza
Inflexion
“I had a great experience working with the Userlytics team. They were extremely knowledgeable and professional. I definitely plan on using them in the future for my clients, and only wish I had stumbled upon them sooner!”
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