Skip to content

Professional Peer Support in UX Research

 By Elise
 Nov 23, 2022
 286 views

Professional Peer Support in UX Research

  • by

Things to be Thankful for: Advantages of Professional Peer Support in UX Research

Thanksgiving is a time to reflect on all the things we are thankful for. As user researchers, we are thankful for the ability to connect with our peers and learn from their experiences. We are also thankful for affordable and compelling UX research tools that make our jobs easier.

One of Userlytics’ most compelling features is the professional peer support it offers to its clients, also known as “Professional Services.” Our team of experts provides world-class support and helps our clients with everything from study design to analysis and report writing.

In this blog post, we will tell you everything you need to know about our Professional Services department, and the many ways in which it can complement your UX research and take your insights and analysis to the next level. So if you’re looking for a UX research partner, read on!

What are Professional Services?

What are Professional Services?


If you’re a user researcher or designer, you know that the field can be demanding and complex. There are always new methodologies to learn and new tools to master. That’s why having a team of experts to rely on for support and guidance can make all the difference.

Professional Services is a team of user experience (UX) research experts who provide world-class support to our clients. We provide guidance and advice on everything from study design to moderation of real time sessions, analysis of all data and detailed recommendations. Our team has extensive experience with all major user research methodologies, including qualitative and quantitative methods, unmoderated and moderated testing, card sorts and tree tests, diary studies, quant surveys and much more. In short, we are your UX research partner.

The Benefits of Implementing Professional Services

There are many benefits of working with our Professional Services team, including:

  • Improved Study Design: We have a deep understanding of UX research methods and can help you choose the right method for your study. We also assist with study design and activities so that your studies are well-executed and produce actionable results.
  • Analysis and Insights: Our team analyzes your data and provides insights and detailed recommendations that help you improve your digital products and services. We also prepare reports and live presentations that clearly communicate your findings to key stakeholders and colleagues.
  • Expert Moderation: If you are conducting moderated studies, our professional UX researchers can moderate your studies to get the most out of your participants. By asking the right probing questions and creating a comfortable, open environment for your participants, our Professional Services team can ensure you achieve quality UX insights from your moderated studies.
  • On-time Delivery: We understand the importance of meeting deadlines and will work closely with you to ensure that your project is delivered on time.
  • Scaling of User Research: Working with our Professional Services team can help you scale your UX Research. Sometimes you may simply not have sufficient bandwidth to carry out the user research you would like to do, as you navigate the peaks and valleys of your stakeholder requirements; leverage our team as an extension of your on-house UX research resources.

In Conclusion

Overall, working with Userlytics’ professional services team provides a number of benefits that can help you save time, resources, and improve the quality of your studies. If you’re looking for expert insights and guidance from seasoned professionals, look no further than Userlytics’ Professional Services department. We’re here to help you throughout all stages of the user testing process!

Want more tips on improving the UX of your website, app or prototype? Contact us for help!

Didn’t find what you were searching for?

Related posts

2022 has been a busy and exciting time at Userlytics. We’ve launched several new features and capabilities, including sentiment analysis, accessibility testing, the ULX score, and VR testing. These newly implemented tools were designed to enhance your experience and provide you with
As staples of nearly all research conducted today, many people think they know about the differences between qualitative (qual) and quantitative (quant) testing. However, in the context of user research, these two methodologies are often used interchangeably. So how does one know
Understanding what democratizing user research means is not as simple as searching for the definition online, or asking a colleague for a quick summary. In a general sense, the universal definition is “providing all stakeholders with access to user insight and UX
It's no secret that a good website or app user experience is crucial for boosting sales. In an offline location such as a store or restaurant, being physically present may keep a prospect even if the experience is subpar. But in an
For many researchers working in UX, quantitative data analysis can cause a lot of anxiety. UX researchers provide interpretations that can impact businesses with said data, which can be an overwhelming amount of pressure. There are many reasons UX researchers are often
As a UX researcher or designer, it's important to have a clear understanding of your target customer before beginning a remote UX study. This helps you make informed decisions about what to test, how to test it, and who to target your
If you’re a UX researcher, you probably already know how important it is to carefully consider every step of a research plan: You need to make sure you understand the problem space, choose the most suitable research methods, identify and recruit the
In remote user experience and usability testing, there are a variety of factors that contribute to valuable, authentic user data that can be used to improve your brand’s user and customer experience. Among those factors are the quality and authenticity of the
Are you thinking about doing some user testing on your website, app or prototype? Are you currently weighing up the different options available to you? Should you use a free video-conferencing tool or a paid user testing platform? What are the differences
If you visited a complex website and found everything you were looking for with ease, it was unlikely a coincidence. A well-designed website structure is often the result of careful user research and testing, following information architecture principles and best practices. So
While remote user experience testing significantly enhances researchers' ability to reach test participants, these participants’ technical skills and access to technology can often vary greatly. Therefore, it is important to design and administer remote tests that facilitate participants' varying technical skills and
Userlytics prides itself in being a truly global platform. With over one million panel testers in over 150 countries, we are happy to say that we are able to find and test your target customers, wherever they may be. With the inception
In today’s highly digital world, cybersecurity is of the utmost importance when running day to day business operations. As usability testing grows in popularity, so does the need to choose a UX platform that values your company's privacy and security. But how
Userlytics makes user experience testing easy, efficient and fun with its state-of-the-art no-download web recorder. This revolutionary user experience testing recorder allows participants to jump right into usability tests directly with a simple click of a button; this means you can more
Moderated testing is a great opportunity to get thorough and instant feedback from users all around the world. This type of testing involves a live, online interview where you are face-to-face with your users via webcam, asking them questions, guiding them through
Researching the ins and outs of your business is integral to setting your company up for success. Increasingly, fine-tuning and improving your customers’ brand experience has become one of the top priorities for businesses. With customer expectations being at an all-time high,
Are you a UX researcher who mainly conducts in-person studies and you’re looking for some online alternatives to get you through this unusual period of lockdown and social distancing? Or perhaps you’re someone who is starting their path down UX enlightenment, looking
INTRODUCTION Given the current world health and associated economic crisis, Userlytics ran a qualitative moderated ("Live Conversations") user experience study with participants in the US to determine how respondents’ online shopping behavior has changed as a result of the pandemic. The following
Imagine a scenario where a user is shopping online and stumbles across a product she likes, but the product’s description doesn’t tell her everything she needs to know before making a purchase (strike 1). To find out more, the user decides to
The Best and Worst UX in the Travel Industry Finding the best flight deals online can be an exhilarating experience. Almost every booking site today promises the lowest fares available and, in some cases, even a price match guarantee. With such a
Last November 18th our CEO was interviewed by Ditsa Keren, of Website Planet; Here are some excerpts from the interview: “If we take a step back and think about how software has evolved over the past 15 years, the cost and time
Designers are prone to falling into the trap of cluttering their interfaces. Limitations of space often push them to the wall, and they find themselves trying to fit everything they can into a tiny usable space. The unique problem that the modern
How Can Bad UX Influence Your Conversion Funnel? Source: Shengjun Shi Regardless of whether you sell a product, offer a service or run a blog, any visitor comes to your site with simple goals like consuming or gathering more information. The user experience

Let’s work together on your next UX study.

Create positive user experiences and keep customers loyal to your product and brand.

Analytics tells you what,
Userlytics tells you WHY.