I am not allowed to download the Userlytics Recorder
You may be operating within a corporate and/or firewall protected environment that does not allow you to download applications from the Internet. Some of our…
Help Center Search
How to Whitelist Userlytics with your Email Provider
How to Whitelist Userlytics with your Email Provider As a Userlytics tester, you will receive many important test invitations, reminders and notifications in your email…
How to unsubscribe from email notifications or delete your account.
You can unsubscribe from our notifications by going to your account, clicking on “Settings” and disabling the “Email” option under “Notification Sources“. You can delete your account by going…
How to re-install the Userlytics Web extension
Our extension only works with Google Chrome and Microsoft Edge. 1. In order to re install the extension please follow the below link depending on…
How to join a desktop study as a tester
Learn how to join a desktop study as a tester
How to Clear Cookies and Cache in my Browser
In Chrome In Edge. 1. Close Microsoft Edge completely for your changes to take effect.
How much time will I need to perform a usability test?
How much time will I need to perform a usability test? Typical user tests will require 20 to 40 minutes to complete.
How many tests can I do per day?
We cannot tell you how often you will get an invite to test since it’s a random process that will select testers from our data…
How do I change my email address?
For security reasons, we don’t allow testers to change their email address themselves. If you want to change your email address, please send an email…
Do I have to use real data for usability tests?
No. In Userlytics we are always looking to protect our participants’ privacy. If you ever take a part in a test that requires financial personal…