As a UX researcher or designer, it’s important to have a clear understanding of your target customer before beginning a remote UX study. This helps you make informed decisions about what to test, how to test it, and who to target your findings toward. There are a few different ways that you can identify your target customer for UX testing. In this blog post, we’ll explore a few of those methods and offer some tips for making the most out of your target customer research. Keep reading to learn more!
Consider your Product / Service
First, consider what type of product or service you’re offering. What need does it address? Once you have a good understanding of that, you can start to narrow down who would be most likely to use and benefit from it. Think about factors like age, gender, location, and interests.
Consider your Direct Competitors
Understanding your competition can be a helpful way to gain insights into the minds of your target customers. What are they looking for? What do they value? What motivates them? By answering these questions, you can begin to get a better idea on who your own target customer is. You can even consider A/B testing your competitor’s product or digital asset against your own to gain a clearer understanding of what your customers prefer among each brand.
By understanding your competition, you can also get a better sense of your own unique selling points. This can help you craft a more effective marketing strategy and position yourself in the market more effectively.
Use Existing Customer Data
Use any existing data you have about your customers to help inform your decision. Who typically uses your product or service? Is it skewed toward one gender in particular or a specific age segment? While part of your reason for conducting remote UX testing is likely to gain a more accurate picture of your target Persona, you likely already have some of the pieces of information needed to complete the puzzle of who they are and what motivates them. Some areas of data you may be able to look at to gain a better understanding of your target customer are your social media following demographics and business reviews for your brand on Google or Yelp.
Ask your Customers Directly
And if all else fails, reach out to who you suspect to be your target market directly and ask them! This can be achieved by conducting market research, surveys, and interviews with your potential users via a Userlytics unmoderated or moderated usability study. You can ask them if your product or service is one they have used in the past, or one they would be likely to use. Use advanced UX testing metrics like the System Usability Scale (SUS) or Net Promoter Score (NPS) to gauge their interest in your brand. Once you know who your target customer is, you can tailor a follow up UX study to their needs and ensure that you’re getting accurate feedback.
Analyze Results and Begin Iterative UX Testing
Once you have an idea of who your target customer is, you can begin more thorough UX testing with members of Userlytics’ global panel, your own contacts, or if needed, specially recruited participants for a very niche persona. The results you gather from your first rounds of testing will give you an idea as to whether or not your initial assumptions about your customer were correct.
Remember: UX testing is not a one-time effort. In order to build a truly memorable and positive user experience for your customers, you must continually gather data from them on what their changing needs and expectations are. Userlytics can help you segment your audience and continually test them over time to ensure your product or service is meeting their needs.
Now that you know how to identify your target customer, it’s time to put that knowledge into practice. At Userlytics, we can help you conduct remote UX studies with your target Persona so you can gather the data needed to improve your customer experience and the usability of your website or app. We have a panel of over 1,300,000 participants from all over the world who are ready and willing to give feedback on your prototypes and designs. Contact us today to get started!